# Troubleshooting

# Submit Error Report

If there is a failure in a test case, you may need to send bug report to Poynt team for further analysis. To do this :

• Perform a transaction of which you want to send error report
• Go to Help-->Diagnostic
• Press “SUBMIT ERROR REPORT“
• Let Poynt team know when you sent the error report
• Error report can be accessed through “Manage terminal“ in the Mission Control by entering the Serial Number of terminal

# Check Terminal Can Reach Poynt Servers

If you experience a problem to reach to Poynt Servers, do following :

• Go to Help-->Diagnostic
• Press “CAN REACH POYNT SERVERS“

# Check Card Reader is Functional

If you experience a problem with card reader, do following :

• Go to Help-->Diagnostic
• Press “CARD READER CONNECTION“

# Check Reader Keys

If you experience a problem with card reader keys, do following :

• Go to Help-->Diagnostic
• Press “CARD READER KEYS“
• Press “More Details“
• You will see key types and slots