# Ratings & Reviews Policy

# Last Revised: 12/15/2022

# General Considerations

The Ratings and Reviews functionality is designed to allow merchants, hereinafter referred to as "Users," to submit one-to-five-star ratings and accompanying reviews regarding their experience with an application they are subscribed to, hereinafter referred to as "App," the App Center. Similarly, App developers, hereinafter referred to as "Providers," may also respond to reviews directly to answer questions and address User concerns.

# Ratings

Users subscribed to an App can rate the App on the App Center using a scale of one to five stars, where one star is the lowest rating and five stars the highest. Whenever a User submits a new rating, the Provider will be notified via email so they can respond to it in a timely manner.

Each rating submitted to the App Center will be taken into account for the app's overall rating, which is permanent and cannot be reset. The general app rating will also be displayed as part of the app in all instances of the App Center, including PoyntHQ, IPS, and on-device. It will also be displayed in sections such as recommendations, vertical categorizations, and search results.

We have also established a straightforward equation to calculate the App's overall rating, adding up all ratings and dividing them by the total amount of ratings. (See example below)

X = Total sum of ratings

Y = Total count of ratings

X/Y = App's rating

In this example, the app has received four different ratings, each one with a specific star value.

• 1st Rating = 4 stars
• 2nd Rating = 3 stars
• 3rd Rating = 5 stars
• 4th Rating = 4 stars

X = 16

Y = 4

X/Y = 16/4 = 4 stars

After replacing the variables, the final App rating for this application would be four stars.

# External Utilization of Ratings

Providers may use their app’s general rating on the App Center as part of their marketing materials as long as it accurately reflects the current rating provided. However, using User comments or written reviews is strictly prohibited unless it is explicitly authorized by the User in question.

# Reviews and Responses

Users also have the possibility to include a written review whenever they submit an App rating. This feature allows them to provide a more detailed explanation of their rating and their experience with the App. We encourage Providers to respond to all written reviews to establish their App as a reliable and trustworthy solution for users.

GoDaddy reserves the right to take appropriate action in response to violations of this policy including without limitation, flagging and removing from the App Center reviews and responses that indicate a conflict of interest or contain inappropriate content.

Examples of reviews that may indicate a conflict of interest:

• The review is written by any of the Provider’s current or former employees.
• The User providing the review is somehow affiliated with the Provider.
• The review is written by a competitor.
• The User will or has received payments or any other incentives as a result of writing the review.
• The Provider has written the review on behalf of the app User.
• Adding personal information, self-promotion, spam, or any other information that may incur a conflict of interest.

Examples of reviews or responses that may contain inappropriate content:

• Content that promotes or condones violence or encourages hatred toward an individual or group based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or any other characteristic that is associated with systemic marginalization, racism or discrimination.
• Opinions, links, or any other content that includes or relates to illegal content.
• Content that contains, promotes or solicits sexually explicit content.
• Content depicting children in sexual situations or referring to them in a sexual manner.
• Reviews or responses containing obscene, profane or offensive language.
• Opinions that harass, stalk or attack others.

# Reporting Content

If you see a review or a response that contains offensive material, spam, or any other content that violates this policy, you may report this directly to devsupport@poynt.co, who will investigate, flag and remove the content as necessary to ensure compliance with the established policy.